Return/Exchange

In the case of exchange/refund or return due to the customer's simple change of mind (size and color) and the product is not defective, the customer must bear all accompanying shipping costs. In the case of health foods, products shipped directly from the United States cannot be returned in Korea due to domestic Food and Drug Administration regulations, so please be careful when purchasing .

If you have any questions about the product, please contact us at any time before purchasing.

[If exchange and return are not possible]

If the product is lost or damaged due to reasons attributable to the customer. However, this excludes cases where the packaging, etc. has been damaged in order to check the contents of the product.

- If the value of the product has decreased due to the customer’s use or partial consumption
- If the value of the product has decreased over time to the extent that resale is difficult.

[exchange]

If Opt Vitamin accidentally sends you a wrong product, we will provide a 100% exchange. In addition, problems such as accidents during delivery (product loss or damage) are handled by the courier company (courier insurance applied), and even if there is a problem with the product, we will provide a prompt exchange.

However, due to the nature of the product and the delivery distance, general exchanges are not possible for products selected by the customer and once delivered, so please understand this and be especially careful when ordering.

Opt Vitamin complies with all laws and regulations for consumer protection.

[withdraw order]

You can cancel your order directly before the product is shipped . To cancel after payment, please use the customer center. You can cancel your order by viewing the order details and using the edit button.

If you paid by card, please contact customer service and if possible, we will cancel the authorization.